English for Customer Service

Open and Understand beginner

Apply the methods in open and understand to realistic work.

1. Open and Understand
   1. Open with a clear service greeting 18 min · required
   2. Clarify facts with simple questions 18 min · required
   3. Assessment: Open and Understand assessment

Respond with Empathy and Clarity intermediate

Apply the methods in respond with empathy and clarity to realistic work.

1. Respond with Empathy and Clarity
   1. Acknowledge the impact naturally 18 min · required
   2. Explain process and next step 18 min · required
   3. Assessment: Respond with Empathy and Clarity assessment

Close the Interaction intermediate

Apply the methods in close the interaction to realistic work.

1. Close the Interaction
   1. Check understanding before closing 18 min · required
   2. Write concise service chat and email 18 min · required
   3. Assessment: Close the Interaction assessment

Final assessment

Final assessment